Q. Can you tell me about Option B?
A. Option B, located in Solana Beach California, is a clothing and apparel company that specializes in the design, development, manufacturing and distribution of quality, branded clothing. The philosophy of Option B is that each school has a unique identity and mission. By listening to the school community, Option B is committed to creating apparel tailored to the particular needs of each school.


Q.How long will it take before I receive my order?
A. General delivery takes between 4-7 days. All orders are shipped from Santa Fe Springs, CA.


Q. What about shipping costs?
A. Please see the below chart for shipping information:


SHIPPING RATES




Q. Does Option B have a physical store?
A. No. Option B holds a business model as an online company within which we attempt to communicate with our customers primarily via the internet. Our purpose in this is to be able to prioritize our customer service correspondence. We receive a high volume of “yes” and “no” type questions with which a simple e-mail is sufficient - With that, when we do receive an e-mail from a customer needing immediate attention we are able to call them if necessary and deal with their issue as priority. We’ve found this to be an efficient form of managing customer service.


Q. Is online purchasing safe?
A. Yes. Option B has a secure retail website.


Q. What is my student allowed to wear?
A. If you have a question regarding what your student is or is not allowed to wear, please contact the school for specific uniform policies.


Q. What if I get shipped the wrong size or color?
A. Please feel free to contact info@optionb.net should you receive an incorrect item. Detailed return instructions are included under the "Customer Service" tab on this website."

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