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December 2 - 4, 2009
 | Snow Leopard 101: Mac OS X Support Essentials v10.6
| | Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience. |
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 | | Through the course of the class you will learn: | | • | The troubleshooting process and how to become more efficient with available tools and resources | | • | Mac OS X v10.6 features in depth, including how to find additional information | | • | How to prepare for Apple Certified Support Professional certification |
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