PURCHASE POLICIES AND PROCEDURES:

• Tickets/camping sold through The Box Office by phone/fax/internet/mail.
• CREDIT CARD POLICY - In an effort to protect customers from credit card fraud, all orders are audited to confirm 1) the buyer and the name on the credit card are the same; 2) the billing address matches the address on file at the bank. If a transaction fails either audit, an alert will be noted on the receipt. Contact The Box Office immediately with any questions.
• The Box Office charges standard handling fee as an independent ticket agency providing customers the convenience of purchasing festival tickets or making camping reservations by phone, fax, mail or online. Handling fee applies to all orders.
• Standard handling fee is 6% (minimum $6). Handling fee discounted to 3% ($6 minimum applies) for payment by money order (NO CHECKS), postmarked January 9 - April 30 (Del Mar orders) or February 6 - May 31 (Monterey orders).
• Customers may request Will Call or US Mail until April 30 (Del Mar orders) or May 31 (Monterey orders). There is a $4 mailing fee added to all mail orders. Phone/internet/fax (no mail) orders continue May 1-18 (Del Mar orders) and June 1-15 (Monterey orders) and will be held at onsite Box Office/Will Call for pick-up at festival entrance.
• For those requesting to receive orders by mail, The Box Office adds $4 mail fee and mails tickets/camp passes 2-4 weeks before the festival. General information packet, detailed camping info, driving directions and festival updates will be included. 
  If you have not received your ticket/camp pass by May 16 (Del Mar orders), please contact The Box Office.
  If you have not received your ticket/camp pass by June 13 (Monterey orders), please contact The Box Office.
• DO NOT MISPLACE TICKET or CAMP PASS! You must wear wristband ticket to enter event and campground areas. If you lose or misplace wristband, you will be required to purchase replacement. 
• ALL SALES FINAL. NO REFUNDS OR EXCHANGES.