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These Terms and Conditions govern orders placed and transactions conducted with Viets Performance, Inc. "Viets Performance", "www.vietsperformance.com". See Legal Disclaimer and Visitor Agreement for additional terms and conditions relative to purchasing items from Viets Performance, and accessing our website.
General:
Items sold by Viets Performance, Inc. are intended for closed-course and/or competition use only. Alteration of emmissions-related components can constitute violation of federal and/or state laws. Substantial fines and penalties can result if used for other than closed course competition use. Use of unauthorized components and use of a vehicle in competition can affect a vehicle's warranty coverage. Parts used for closed-course and/or competition are not covered by any warranty and are not returnable. Quantities may be limited and replacement parts may not be available.
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Accuracy of Depictions and Descriptions:
Viets Performance, Inc. makes considerable effort to ensure product images and descriptions on our website reflect the actual item(s) you will receive when you order them. However, in some cases products depicted on our website may not be exactly as shown.
Order Placement:
Orders will be accepted by phone or by secure website and are subject to verification, confirmation, and acceptance by Viets Performance, Inc. Customers placing orders must provide accurate information to ensure timely processing and delivery of goods ordered.
Order Acceptance:
Viets Performance, Inc. reserves the right to refuse, decline to process or otherwise reject orders for any reason including but not limited to inability to verify or confirm your order, obtain payment or deliver the item(s) ordered.
Order Processing:
Most orders are processed within 2 business days and merchandise shipped within 2-3 business days. Some items may take longer and Viets Performance, Inc. may have items drop-shipped from manufacturers and/or distributors to reduce fulfillment time. Viets Performance, Inc. will notify you upon receipt, acceptance and fulfillment of your order. We will also make reasonable efforts to provide shipment tracking numbers if available.
Payment:
Orders must be paid in full by an acceptable payment method, currently Visa and Mastercard. All credit card transactions are subject to authorization and no merchandise will be shipped prior to approval/verification and payment to Viets Performance, Inc. by the Card's issuing bank for items ordered.
Shipping:
Viets Performance, Inc. generally sends shipments via UPS or other reliable carrier. For large items or at our discretion, we may choose to ship via another carrier, courier or method. Generally, Viets Performance, Inc. will charge the actual shipping cost to deliver the item to you. In some cases, we will assess a flat fee for shipping. International orders will require additional time and shipping, duties and export fees will be added to International orders and Viets Performance, Inc. reserves the right to accept or reject International orders on a case-by-case basis.
Shipping Loss or Damage:
It is your responsibility to inspect packages for damage upon delivery. If a damaged package was dropped off without an opportunity for you to inspect the shipment, promptly call UPS at 800-742-5877, or FedEx at 800-463-3339 to file a claim. If an item damaged or lost in shipping is in stock, we will ship a replacement as soon as we receive claim information from the freight carrier or as soon as the item is returned to us. Please understand it is your responsibility to secure the package once UPS, FedEx or other carrier delivers your shipment to the ship-to address you have provided to Viets Performance, Inc.
Returns:
If you order the wrong item or Viets Performance, Inc. delivers an item other than what you ordered, you may request a Return Merchandise Authorization number and either credit or replacement of the item. Return Merchandise Authorization (RMA) number is obtained by utilizing the Customer Service Request Form on our website or calling (866)766-5150. Requests for authorization to return any item for any reason must be made within 10 (ten) days of receipt of order. All items returned to Viets Performance, Inc. must display the RMA# on the package. All products which are approved for return will be credited to the credit card you used for payment within 30 days.
All products returned must be in the original manufacturers' wrapping and in the same condition as originally delivered by Viets Performance, Inc. to the Buyer. Only the original Buyer may request a return of merchandise. Defective items may be exchanged for the same item only, and only after the part has been received and cleared by Viets Performance, Inc. will the Buyer receive the replacement product. |
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