You may return most products sold by Port Networks within 30 days of delivery for a full refund, less a $10 restocking charge. We'll also pay the return shipping cost if the return is a result of our error. We cannot accept returns of certain items, including: Any item that is returned more than 30 days after delivery. Any software that has been opened (taken out of its plastic wrap). Any item that is not in its original condition, is damaged, or is missing parts. Before returning anything to Port Networks, please call Customer Service at (410) 637-3707 or email service@portnetworks.com to obtain a Return Merchandise Authorization (RMA). Your RMA number must be prominently displayed on the outside packaging of your return, and your return must be packaged appropriately to protect the contents.