| Castle Customer Promise In a perfect world, there would be no need for Technical Support. The jog and jostle of shipping and handling can undo even the most strict quality measures. Many difficulties that may occur in a new machine can be identified with a simple test or resolved with a simple adjustment right over the phone. Castle’s innovative machines are designed to be user serviceable and many Castle dealers offer top-notch technical know-how. In the event that you require on-site service or support we ask that you first contact the dealer, distributor, or reseller from whom you purchased your Castle machine. For Technical Support on Products under Warranty Call 800-282-8338, Monday - Friday, 8am - 4pm, Pacific Time or Fax: 707-765-0953 Parts, Tooling & Accessories: Call 800-282-8338, Monday - Friday, 7am - 3pm, Pacific Time or Fax: 707-765-0953 Support information and documents are available on our website | 
