Rock and Roll T-Shirts dot Com 888.282.3891 x405 (9am - 5pm Monday - Friday CST) or email us at customerservice@mgrentertainment.com
You may return most new, unopened items sold and fulfilled within 30 days of delivery for a full refund less original shipping and handling costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of mailing your return shipment, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a store credit.
To submit a return - go to the "My Account" page and click on the order the item is in for return under Orders (See Orders.) There you will see a list of any activity you have had in the Diana Krall store. Click on the the date of the order you wish to return, and scroll to the bottom of the page. You will see a button that says "Request a Return". Follow the instructions there and then mail your request, the item and a copy of your packing slip to our warehouse. The return info is all included on your origianl packing slip.
