|
|
Meet Ralph Nabicht, Manager of Training at Five9 Technologies
 When people ask me how I have maintained a 99.6% pass rate on the ITIL foundations exam I tell them, "I make the class interesting and fun, using real world Five9 Technologies team member examples and a few off-beat ones as well." Sure, everyone's goal is to pass the test, but if you cannot take away usable value to help you in your career, what good is taking the class?!
The goal of every class I teach is to answer all your questions, but ideally you will leave with a whole new set of questions that you can bring to your manager, team, and business partners. Every topic is designed to provoke your way of thinking. As your instructor I will present questions to invoke your personal experiences to benchmark against what ITIL says. Your intra-class engagement and participation is critical!
As the Manager of Training and Delivery, I have had the pleasure of delivering this course to dozens of Fortune 500 audiences, with the goal of helping them do better in their jobs. So what are you waiting for? Get out there and get started on a certification course that will enrich your career.
- Ralph Nabicht | Manager of Training, Five9 Technologies |
 |
|
|
|
