"STUDY THIS BOOK! Ron Kaufman’s strategies are innovative and comprehensive – they make sense the moment you read them. Let UP YOUR SERVICE! be your guide for great customer service. If you act on just 10% of the strategies, your bottom line will increase dramatically. Imagine what could happen if you use them all!" - Harvey Mackay New York Times bestselling author "Swim With the Sharks"
ISBN: 981-05-2959-7, 298 pages.
* Build a mindset and a toolset to bring your service UP!
* Develop a winning service culture that sizzles and succeeds
* Apply proven techniques to get closer – and stay closer – to your customers
* Polish your perception points to create lasting and positive impressions
* Leverage your customer's value dimensions for long-term loyalty and profits
* Achieve surprising and even unbelievable! service standards
* "Bounce Back" and increase customer loyalty with effective service recovery
* Discover the hidden power in service guarantees
* Enjoy the service results and winning reputation you deserve
* Use proven strategies to increase loyalty and positive word of mouth.
* Easy-to-apply action steps you and your team can put to work today.
Reach for the stars with proven ideas and a passion to put them into action. This book will help you make it happen.
Order extra copies for yourself and your team today!
