Up Your Service!
GREAT IDEAS

All prices listed below are in US dollars.

     Quantity  Discount   Price
     1-9                          18.00
     10-49         10%       16.20
     50-99         20%       14.40
     100-249     30%        12.60
     250-499     40%        10.80
     500+          50%         9.00

What's inside this book?

Discover extra-mile service – and what's beyond!
(Chapter 4 reveals the secrets)

Increase your service value!  Add more to your customers – and your bottom line. (Chapter 2 unlocks the value)

Build your service culture to attract great customers and terrific staff. (Chapter 6 shows you how to keep them!)

Solve the puzzles of loyalty, passion and profits.
(Chapter 9 gives you all the answers.)

ISBN: 981-05-2938-4, 248 pages.
 
"Surprise and delight your customers! Ron Kaufman is an outstanding guide to the most creative techniques for increasing loyalty and positive-word-of-mouth. Giving great customer service can be fun. This book will show you how."
  - Bob Pike, Speakers Hall of Fame, bestselling
   "Creative Training Techniques Handbook"
 
"Ron Kaufman is the world's leading authority on uplifting customer service. Let the stories and examples in this book inspire you to improve your service, uplift others – and lift your income, too!"
  - Jim Cathcart, author of bestselling
    "The Acorn Principle" and
    "Relationship Selling"