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Name: Benefiting from Comparative Performance Statistics in Local Government, by William C. Rivenbark, David N. Ammons, and Dale S. Roenigk. View online. |
Originally published in Popular Government, Spring/Summer 2007, Vol. 72, No. 3. Can comparative statistics on program performance across cities produce improvements in the efficiency and the effectiveness of service delivery? Data on eight service areas from fifteen cities say yes.
Link to free, online version in PDF format.
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