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FAQ
Customer Service Related Questions
 
What are my payment options
  1. Credit card We accept the following major cards (M/C, Visa & Discover) We will ship to your billing address only unless a signed shipping letter of authority to ship elsewhere has been provided.
  2. Cash cod - unless you have already been approved for check cod (there is a $8.50 cod tag fee for each package shipped via FedEx with cod payment terms & $9.00 via UPS - this is a fee that UPS & FedEx charge us and we do not gain a profit of any kind from it.
  3. PayPal (when sending a payment via PayPal, please send it to ebay@edgeman.com and reference your order number if possible)
  4. Money order or personal/company check, but be aware that we hold all checks over $100.00 until they have cleared the bank. Also note that you must receive an order number from a sales person before sending in payment. This way you can be assured that the product you wish to order is still available.  

Why doesn't the shopping cart figure my shipping costs or allow me to pick a shipping option

  1. Because of the complicated formula involved in figuring your shipping costs we are not able to let the shopping cart do so for you.  If your order does not qualify for free shipping then your sales rep will inform you of any shipping charges before your order is sent.

How quickly will my order be shipped?

  1. If your order is confirmed before 3:00pm - in most cases, we can ship the same day. If not, we will ship the following business day.

 

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