Training & Resource CDs

A Blueprint for Renegotiating Deals in Today's Tough Economy

Vague “business downturn” clauses won’t protect you from big-ticket shortfall penalties or the prospect of being locked into above-market pricing for years. You need a step-by-step, actionable plan to renegotiate your communications contracts and save money. Listen to this recorded presentation for a step-by-step blueprint from experienced negotiators who have worked on more than 1,600 deals worth more than $30 billion!

Price: $299.00

Mobile Device Management in a World of Open Networks

The FCC’s 700-MHz auction… Verizon’s announcement that it will open its network to any “approved” device and any application… Google’s develop-ment of its Android mobile phone operating system…

The upheaval in the wireless market is just beginning, and your enterprise needs a strategy to make the most of it. Don’t let new voice and data plans, new devices and applications, and new savings opportunities catch you off guard.

Three wireless industry veterans outline critical device and contract implications for your enterprise in the 90-minute recorded webinar.

Price: $299.00

PBX Market 360

Following the migration path laid out by your incumbent PBX manufacturer isn’t the no-brainer decision it used to be.

Avaya has gone private; Siemens is still on the auction block; Ericsson will sell its PBX operations to Aastra; analysts are beginning to speculate about Nortel’s future in the PBX business. Nearly every traditional manufacturer is losing market share to Cisco, and Microsoft and even Google are eager to get in on the action.

Two top industry veterans outline your Enterprise’s Comprehensive Guide to Buying Its Next Switch for your enterprise in the 90-minute recorded webinar.

Price: $299.00

Managed Services: Making the Right Decision

Winning Strategies to Negotiate, Purchase & Better Maintain Your Telephony & Data Equipment

How do you determine if managed services are for your enterprise? And if they are, what are the keys to putting a winning managed services arrangement in place? Find out from two expert presenters who have frontline experience working with companies like yours. Managed Services: Making the Right Decision will give out a detailed outline of the wide array of options available to you, clarification on the different voice and data serice pricing structures, critical questions to ask vendors, key Ts and Cs for service level agreements, and many more essential elements you can't afford to overlook in your managed services contract.

Price: $299.00

E-Discovery Compliance for Voice Pros

Don’t let your telecom department be the hold up the next time your enterprise gets dragged to court. Imagine sifting for voicemails, call detail records and IVR recordings critical to winning the case... or wishing you had known to save information that should never have been deleted. You need to get compliant now with new "e-discovery" rules put in place by a Supreme Court committee in December 2006 – before your execs wonder why you’re still behind the eight ball.

Price: $299.00

Solve the Local Access Bandwidth Puzzle

Choosing & Coordinating the Right Technology

Enterprises have long explored whether there are realistic alternatives to the traditional T-1 access lines…services that offer better cost savings and expand their last-mile bandwidth options. Cut through the noise surrounding local access - one of the highest cost components of your network - and get the guidance you need to weigh new access technology options and the national carriers, access aggregators and specialized players that can deliver them.

Price: $299.00

A User's Guide to International Mobile Services CD

Tips, Tools & Techniques to Lower Your Costs

You need to know the nuances of international mobile service technology, rates, billing practices and plans or you’ll be dealing with unhappy users, service snafus and unexpected - and astronomical - mobile costs. A User’s Guide to International Mobile Services is a 90-minute seminar that gives you the strategies and practical know-how to make smart, efficient and cost-effective decisions when you use international mobile services.

Price: $299.00

BlackBerries, Smart Phones, & Treos

Shopping Tips & Survival Strategies for Telecom Managers in the New World of Mobile E-mail Devices

Telecom managers are already experiencing the headaches of mobile e-mail devices with tricky deployment issues, vague corporate usage policies, increased inventory management, and new service contract negotiations to name just a few. And with new product breakthroughs coming at a rapid-fire rate, it's vital that you get handle on this emerging trend in mobile communication.

Price: $299.00