SYMPTOMS

When installing the WinCruise update, the following error message is displayed;

C:\WINDOWS\SYSTEM32\AUTOEXEC.NT.  The system file is not suitable for running MS-DOS AND Microsoft Windows applications. Choose "Close" to terminate the application.

- or -

C:\WINDOWS\SYSTEM32\CONFIG.NT.  The system file is not suitable for running MS-DOS AND Microsoft Windows applications. Choose "Close" to terminate the application.

CAUSE

This is a confirmed problem within Microsoft Windows that can affect WinCruise, due to damaged or missing system files.  There is no one cause of the problem, but it can be indicative of a virus infection on your computer.

SOLUTION

To resolve this issue;

1.  Insert your Microsoft Windows CD into the CD drive or DVD drive.
2.  Click Start, and then click Run.
3.  In the Open box, type cmd, and then click OK.
4.  At the command prompt, type the following commands, pressing ENTER after each command:
       expand CD-ROM Drive Letter:\i386\config.nt_ c:\windows\system32\config.nt
       expand CD-ROM Drive Letter:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt
       expand CD-ROM Drive Letter:\i386\command.co_ c:\windows\system32\command.com
       exit 
5.  Run the WinCruise update. 
 

MORE INFORMATION

The full bulletin on the issue can be found on the Microsoft website here - http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

Applies to:  WinCruise Professional

                   Windows 2000/XP, Windows Server 2000/2003