Follow these three rules and your return process will be as painless as possible.

Rule #1: You've got 15 days to figure out whether or not you want to return something.

Rule #2: You absolutely have to get an RMA (Return Merchandise Authorization) number from us before you send anything back.

Rule #3: Don't open an item and try it out and then decide to send it back to us. Our returns guy will know. All returns have to be in a "like new" condition - in other words, not opened, all tags and labels and cellophane still attached, original packaging intact, etc. you get the idea - keep it just like it was when you received it, and there won't be any problems.

The fine print is below, pretty much re-hashing what was just said. Read it anyway, just to make sure you understand:

RETURN POLICIES InkjetMall will accept authorized returns on unopened merchandise for 15 days from receipt for a full refund on the merchandise only, less a 15% restocking fee. Returned merchandise must be in saleable condition in its original packaging. Authorized returns must be received within 15 days of an RMA being issued and will not be accepted after that.

We will accept authorized returns on opened merchandise only if there is a demonstrable defect of manufacture. If you believe your merchandise was defectively manufactured, please call our Customer Service department. Some items may require technical support to ascertain if you are using them correctly or if you are using them with incompatible products. If it is determined that the merchandise is defective, you will be issued an RMA# and credited for the full amount of the merchandise and shipping costs. Please note, no credit will be given until the defective merchandise has been returned.

All returned items are subject to inspection for use and damage before credit is issued. You may incur additional charges if product is returned in damaged condition.

After 30 days, the RMA# is deemed expired and the item(s) are no longer viable for return or for credit.

Although we value you as our customer, we cannot accept returns on opened merchandise because you tried it and didn't like it or because you ordered the wrong thing and didn’t notice before you opened it. Please read the product information on our web site carefully and be sure you are ordering the product you want; check again before opening.

RETURN PROCEDURES:

• InkjetMall will only accept authorized returns.


• All returns must have a Return Merchandise Authorization (RMA) number.


• RMA numbers are only available through Customer Service.


• Please call 888-426-6323 to receive an RMA number.


• No returns will be accepted without an RMA# on the box or label.


• InkjetMall will refund the full amount of the merchandise less a 15% restocking fee on unopened, sealed merchandise only, returned within 15 days of receipt.


• Shipping costs will be the responsibility of the customer.


• No credit will be given until the merchandise has been returned.


• Credits will be processed within 7-10 business days from date of receipt.


• Returns must be made to the address given by your support representative.