I purchased the program online as a download and it did not download correctly...
Please visit
http://www.findmyorder.com and enter in your order information to obtain a new
download.
**If you are using a download accelerator such as Download Accelerator or GetRight, we recommend you to disable this before re-downloading.
If you continue to experience download problems,
e-mail us or call customer service at
1-800-567-9619 option 1 for customer service. Have your order number ready for verification of purchase.
I need to re-download the software I purchased...
If you have recently purchased a Transparent Language program from our website as a download, you
have the option to re-download a copy of the program within 30 days.
There is no extra charge
for a re-download within this 30-day period. Visit the
Digital River Customer Service Page at
www.findmyorder.com and enter in your order information. You will be granted access to a new and free download within 30 days.
NOTE: If you purchased the Byki program, you will have access to both the
Deluxe package and BykiPOD.
IMPORTANT NOTE: We highly recommend to
backup your purchase to CD or to
backup your purchases to an external hard drive to avoid additional download charges after 30-
days. You also have the option to order a backup CD so that you will always have a backup copy of
the product.
After trying to re-download the software it says I have too many download
attempts...
This will happen if you attempt to download the software more than five times. Sometimes this occurs
if your internet connection times out and the download does not complete. We understand this
problem. Within 30 days of purchasing the program, we will reset your number of downloads. Please
email
info@transparent.com with your order number handy and we will assist you.
(Byki and LanguageNow!) Ok, I see two files. Which is which?
The file with the word "Deluxe" is your full BYKI Deluxe program. This will give you the full
features of Byki.
The file with the word "BykiPod" is your
iPod mp3 installer. Click
here for the steps on how to
get the BykiPod files on your iPod.
-
What is this InstallShield Wizard that comes up?
The
InstallShield Wizard is designed to install the necessary components of the product
to your computer. Follow the instructions to install the program to your machine. For Macintosh users, the "Install BYKI" screen will appear. When you are finished, click Quit to exit the program.
If you are having trouble installing the program, click
here.
It seems that I have to reinstall the program every time I use the product.
Is this the case?
There is no need to run the installation again once you have completed the installation
process. Once you install the product and you have received a complete installation, you can open
your program to begin learning.
Where is my program installed?
