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	•	How to connecting Your Visual Presenter
	•	Warranty statement
	•	Have a support question?
	•	Service Request Form
	•	Test Pattern

Support

If your product is in need of service, then read the directions carefully and download the service request form below. This warranty is applicable only if the Lumens product was purchased new, originating from Lumens Integration, Inc. (USA).

For products not purchased from Lumens USA are not covered under our warranty policy. For support information, please contact Lumens Taiwan at www.lumens.com.tw for details.

How to connecting Your Visual Presenter

Overview of components and functions; shows common connection scenarios and how to capture images with your document camera.

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Warranty statement

Lumens 5-year bumper-to-bumper warranty covers everything. Click here to download a PDF version of our warranty statement.

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Have a support question?

Click on the link above to ask question, we will get back to you shortly. If you prefer to call, our toll-free number is 866-600-0988. Looking forward to talk to you.

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Service Request Form

Please complete and fax this Service Request Form with original invoice as proof of purchase to 510.252.1389. A case number and return instruction will be issued to you via email once we receive your Service Request Form.

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Test Pattern

Lumens Test Pattern No 103 Version 1.0. This is a high resolution test chart that we use to check the color and resolution of the camera.

Free Download