Crucial Conversations: Tools for Talking When Stakes are High

Are you stuck? Chances are there's a crucial conversation that's keeping you there. The New York Times bestseller Crucial Conversations: Tools for Talking When Stakes are High helps you get unstuck by introducing you to the core leadership skills for handling high stakes and emotionally risky disagreements among individuals, teams, and organizations. The skills and principles of Crucial Conversations equip you with the tools to establish the free flow of meaning, surface disagreements, clarify expectations, and achieve alignment and commitment.

This 240-page paperback bestseller will help you yield results in areas like productivity, quality, safety, diversity, change management, and personal relationships. Whether it’s a problem with poor quality, slow time-to-market, declined customer satisfaction, or a strained relationship, Crucial Conversations is ideal for helping individuals, teams, and organizations learn to talk honestly about sensitive issues. Kick-start your career, revamp organizational effectiveness, revitalize your community, and improve your personal and professional relationships with Crucial Conversations.