The Secrets of Superior Service
by Ron Kaufman

After viewing this energizing and entertaining presentation, you will understand the key principles you must apply to deliver superior service.

Ron Kaufman's true stories, powerful examples and clear illustrations will inspire you, uplift your colleagues and motivate entire your service team.

2 videos (VCD), 2 audios (CD), workbook and posters included.

Complete Learning System – US$288.

Eight steps to achieve superior service:

• Fly over rising expectations • Excellent service mindset • Improving service standards • Managing customer expectations • Bounce back with service recovery • Appreciate complaining customers • Take personal responsibility • See the world from your customer’s point of view.

High-impact training for everyone in the organization.

Three hours on video and audio, plus a Viewer's Guide / workbook and colorful posters with all the key learning points.