Service Encounters of the Third Kind
by Ron Kaufman

Learn how to move your whole organization from short-term transactions to long term, loyal relationships.

This proven program helps you develop the focus, mindset, training and goals needed to enjoy profitable long-term partnerships with your customers, suppliers, and colleagues.

1 video (VCD), 1 audio (CD), and workbook

Complete Learning System – US$218.

Shift your focus from mere 'transaction satisfaction' to creating profitable, long-term 'customer loyalty'. Learn the shifts you and your team must make in training, mindset, focus and goals. And make them!

Essential education for service supervisors and management teams. The future is determined by the actions you take today. This shows you exactly what to do!

One hour on video and audio, plus a Viewer's Guide / workbook with all the key learning points.