Up Your Service! INSIGHTS
by Ron Kaufman

True Stories of Winners & Losers
in the Quest for Superior Service

How to build an uplifting service culture, raise your service standards, and keep your customers loyal forever.

Stories, examples and best-practice illustrations of truly spectacular service...and how you can do it, too.

Real drama and trauma of unfortunate service disasters, and what you can learn to avoid them.

All prices listed below are in US dollars.

     Quantity  Discount   Price
     1-9                          18.00
     10-49         10%       16.20
     50-99         20%       14.40
     100-249     30%        12.60
     250-499     40%        10.80
     500+          50%         9.00

What's inside this book?

Benchmark the best service innovations
(Chapter 5: Generating New Ideas)

Discover how to keep your customers happy, loyal and buying more (Chapter 10: Building Up Your Business)

Find out who makes the biggest mistakes in service (Chapter 13: The Infinite Absurdity Awards)

Plus many more uplifting insights on the spirit, language and culture of superior service. Take a look!

Who wins? Who loses? It’s up to you! Join Ron on an incredible trip around the world in the quest for superior service. 

ISBN: 981-05-2958-9, 248 pages.
 
"I can't believe the stories you come up with – straight from real life! Thanks for taking the time to write them down, and showing us how to learn
from them, too!"
  - L.G., Dubai, UAE
 
"We always look forward to your latest installment of crazy episodes. It's pretty amazing what people do to other people in the name of service."
  - A.K., Washington, USA
 
"I was developing our policy on responding to complaints when your book arrived. We now have a Customer Response Policy we are proud to display. Would you believe I even look forward to our next complaint?! We are building a reputation for great service and UP Your Service! has been a vital part of that."
  - G.N., Ski Resort, Australia
 
"I use your book at my store meetings. My employees enjoy hearing a new customer service situation, and most times I present the scenario and stop short of your suggested solutions, to see what they would do. Then we read what the master recommends! It is a great learning tool."
  - K.N., California, USA
 
"Your 'Infinite Absurdity Awards' are hilarious. Keep them coming! But even more valuable is the way you help us avoid making the same mistakes. Keep it up!"
  - L.J.K., Singapore