UP Your Service!
by Ron Kaufman
Strategies and Action Steps
to Delight Your Customer Now!
The #1 best-seller! Ron Kaufman captures what it takes to get your service going UP!
137 photos and graphics make every learning point attractive and easy to understand. More than 200 industry and award-winning best-practices. Every page is packed with examples and ideas you can put to work today.
Guaranteed to keep the pages turning and keep you and your team learning!
"Ron Kaufman gets my vote as the best-of-the-best Customer Service writer and presenter in the world today"
- Mark Victor Hansen
Co-author of best-selling
Chicken Soup for the Soul
All prices listed below are in US dollars.
Quantity Discount Price
1-9 18.00
10-49 10% 16.20
50-99 20% 14.40
100-249 30% 12.60
250-499 40% 10.80
500+ 50% 9.00
"STUDY THIS BOOK! Ron Kaufman’s strategies are innovative and comprehensive – they make sense the moment you read them. Let UP YOUR SERVICE! be your guide for great customer service. If you act on just 10% of the strategies, your bottom line will increase dramatically. Imagine what could happen if you use them all!"
- Harvey Mackay
New York Times bestselling author
"Swim With the Sharks"
ISBN: 981-05-2959-7, 298 pages.
* Build a mindset and a toolset to bring your
service UP!
* Develop a winning service culture that sizzles
and succeeds
* Apply proven techniques to get closer – and
stay closer – to your customers
* Polish your perception points to create lasting
and positive impressions
* Leverage your customer's value dimensions
for long-term loyalty and profits
* Achieve surprising and even unbelievable!
service standards
* "Bounce Back" and increase customer loyalty
with effective service recovery
* Discover the hidden power in service guarantees
* Enjoy the service results and winning reputation
you deserve
* Use proven strategies to increase loyalty and
positive word of mouth.
* Easy-to-apply action steps you and your team
can put to work today.
Reach for the stars with proven ideas and a passion to put them into action. This book will help you make it happen.
Order extra copies for yourself and your team today!
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